The ista Integrated Contact Center Solution^SM provides you with access to a staffed and technology-enabled contact center to support your customer service needs. The technology used supports both ista provided labor in our locations, and additionally, you may utilize the same technology to build a specialized Contact Center team at your location.

ista focuses on 10 Key Customer Expectations:

• Be accessible
• Treat me courteously
• Be responsive to what I need and want
• Do what I ask promptly
• Provide well-trained and informed employees
• Tell me what to expect
• Keep commitments and promises
• Do it right the first time
• Follow up
• Be socially responsible and ethical
  
  

ista works with you to set up a Contact Center hierarchical structure and customer call processing work flow. These functions include:

• Contact Center hierarchical structure and segmentation set up
• Contact Center work flow programming, debugging and testing
• Welcome message recording and playing
• Contact Center time zone and office hours management

Alternate Services

Business Intelligence

Self-Service IVR

Agent Services