ista N.A. Offers Flexible Full Service Maintenance Program
Alpharetta, Ga—ista North America introduces a flexible Full Service Maintenance (FSM) program designed specifically for today’s economy. Customers can now choose from three packages—Gold, Silver and Bronze—in order to receive the maintenance and support for their utility submetering hardware needs at a price they can afford.
When submetering system hardware fails, properties are at risk for lost revenue. At some point, maintenance can no longer be deferred. Often triggered by catastrophic failure of older systems, large scale repairs can be costly budget busters. And because many states do not allow estimated meter readings for utility billing to last longer than 30 days, properties face the costly dilemma of what to do in a time crunch.
According to Phil Neeves, Vice President of Field Operations, the new Full Service Maintenance Program is great news for ista customers. “Customers need maintenance support. But with budget cuts all around, some will sacrifice service for savings. With our new Full Service Maintenance program, customers don’t have to sacrifice anything. They can select the tier that fits their budget and know that their submetering hardware investments will be protected.”
ista customers benefit from the flexibility and costs of these offerings. They also benefit from the fact that ista has the largest net work of field technicians in the industry. Neeves adds, “Our technicians are ista-trained employees. They are the best in the business at what they do. Having these technicians on your side not only extends your warranty, but it maximizes the investment in your equipment.”
Another benefit of working with ista is the availability of its full service regulatory department. In many cases the FSM fee can be property-paid or resident-paid depending on the state’s regulatory environment. ista’s regulatory staff is here to assist properties when these decisions are being considered.
About ista North America
ista is the world's leading company in the metering, billing and management of energy, water and ancillary costs. ista North America serves Multifamily, Commercial, and Utility Clients throughout the entire process chain – from delivery and installation of equipment to meter-reading and the billing and management of utility and ancillary costs. The company can be found at www.ista-na.com.
