Customer Care

We give you access to the information you need, when you need it. At ista, you receive custom designed solutions and services you can count on.

Our qualified service representatives will provide assistance and information when residents and property managers/owners have questions or concerns regarding our services or products. We will do our best to handle each request in an efficient and time saving manner.

If you would like more information about our Customer Care Services or if you would like to schedule a site survey, contact our Sales Team at salesinfo@ista-na.com or (800) 921-2731.

Customer Service West (Residents) Toll free phone: (800) 947-9283 Toll free fax: (800) 342-9779 Hours: 8 a.m. to 5 p.m. PST E-mail: customerservice@ista-na.com

Customer Service East (Residents)
Toll free phone: (866) 737-4943
Toll free fax: (888) 311-8577
Hours: 8:30 a.m. to 5:30 p.m. EST
E-mail: customerservice@ista-na.com

Client Relations West (Property Managers)Toll free phone: (800) 640-4133 Toll free fax: (866) 285-7131Hours: 8 a.m. to 5 p.m. PST E-mail: customerservice@ista-na.com

Client Relations East (Property Managers)
Toll free phone: (800) 921-2731
Toll free fax: (866) 285-7131
Hours: 8:30 a.m. to 5:30 p.m. EST
E-mail: customerservice@ista-na.com

At ista North America, our people make the difference. Our team provides superior utility expense management solutions. We can custom design solutions from our offering of comprehensive, field-proven systems and services. We offer utility submetering, resident billing, Utility Expense Management, Energy Cost Allocation, advanced MITS compliant EDI, Collections, and hardware installation for water, electric, and gas submeters.  Find out how to increase your NOI with ista by your side today!