ista's works with you to identify the best combination of collection services with the greatest cash return for each of your properties.

The easier it is for residents to pay their bills, the easier it is to increase collections, which in turn reduces your labor expense and provides additional security and accelerated cash flow.

Components to Successful Collections

• Resident acceptance of billing
• Consultative property management training
• Convenient payment options for residents
• Configurable delinquent notices
• Resident Acceptance of Billing

ista offers training materials for property managers to provide to residents, which explains that the benefits of submetering. This knowledge, combined with on-time, accurate billing leads to resident acceptance of their utility bills and increases your properties' rental advantage. 

ista offers multiple, easy-to-use, online collection tools such as aged A/R reporting and delinquent notices.

Regional managers and corporate officers can access portfolio reporting which summarizes the collections at each property. ista monitors your collections and proactively recommends solutions for managers whose collections fall below normal.

Convenient Payment Options
The easier it is for residents to pay their bills, the better your collections will be. ista accepts resident payments on your behalf 24-hours per day by mail, check or phone.

Configurable Delinquent Notices
ista works with you to develop a reminder program that best suits each property. ista offers tools for property managers to create batch delinquent notices including a customized message.