Submetering

Measure the exact amount of electricity, gas, water, or sewer used by your residents. With state-of-the-art meter reading technology, ista equitably bills your residents each month for the utilities they use.

Client Advantages

• Recover utility costs, increase net operating income immediately
• Preserve resources through proven conservation
• Gain a competitive rental advantage
• Increase property value
• Protect yourself from the effects of utility price increases

Resident Advantages

• Toll-free, prompt,  bilingual response to billing questions
• Control of personal utility expenses 
• Convenient payment options
• Online account access, 24-hours a day

Additional Benefits
Submetering detects water loss through leaks and other defects, potentially saving thousands of gallons of water every day.

How Does It Work?

1. A complete property analysis is completed. This includes a needs analysis to determine the need and goal of the proposed submetering system along with an analysis to determine the best submetering products for the property and application.
2. Notices are issued to inform residents of the new submetering system.
3. Equipment is ordered and depending on state and local regulations may be sent to a government office for inspection and testing.
4. An installation schedule is set and installation of the meters and meter reading system are conducted.
5. Meters and associated building, unit and resident information are uploaded to our billing system and verified for accuracy by property staff.
6. Meter information is read via wireless transmitters and receivers and transmitted back to ista's headquarters.
7. Individual meter readings are then imported into a state-of-the-art billing system and individual utility bills are created.
8. Utility bills are sent directly to residents via U.S. Mail and/or electronically to e-mail addresses.
9. ista collects payments via multiple payment methods including check, money order, eCheck or major credit card. Online and phone payments are also accepted 24/7/365.
10. A monthly utility reimbursement check is then sent to the owner, manager, association manager or other persons in charge of receiving payments unless the client chooses to collect payments from residents directly.

Recover costs with timely, accurate billing. 

Contact our Sales Team to learn more about what submetering can do for you and your residents.  Toll-free (866) 691-ISTA