Customer Care

We give you access to the information you need, when you need it. At ista, you receive custom designed solutions and services you can count on.

Our qualified service representatives will provide assistance and information when residents and property managers/owners have questions or concerns regarding our services or products. We will do our best to handle each request in an efficient and time saving manner.

Customer Service West (Residents) Toll free phone: (800) 947-9283 Toll free fax: (800) 342-9779 Hours: 8 a.m. to 5 p.m. PST

Customer Service East (Residents)
Toll free phone: (866) 737-4943
Toll free fax: (888) 311-8577
Hours: 8:30 a.m. to 5:30 p.m. EST

E-mail: CustomerService@ista-na.com

Client Relations West (Property Managers)Toll free phone: (800) 640-4133 Toll free fax: (866) 285-7131Hours: 8 a.m. to 5 p.m. PST E-mail: customerservice@ista-na.com

Client Relations East (Property Managers)
Toll free phone: (800) 921-2731
Toll free fax: (866) 285-7131
Hours: 8:30 a.m. to 5:30 p.m. EST
E-mail: customerservice@ista-na.com