Culture & Values

ista's Vision is one of Service Leadership. Our Vision has five key elements:

Leading Service Provider– We are the leading international service provider in the metering and billing of energy, water and ancillary costs. Our markets are the multifamily, commercial, and utility industries.

Benchmark in Customer Service– We put customer satisfaction first. Our customer orientation, reachability and closeness to customers are unequalled.

Highest Service Quality– We achieve the highest service quality only with highly motivated employees and high-performing, standardized processes. Our service keeps customer efforts to a minimum.

Culture of Trust– We cultivate trust-based and courteous relationships with our business partners and employees based on openness, honesty and mutual respect. We support and challenge our employees in an entrepreneurially-oriented performance culture.

Profitable Growth– We aspire to be the market leader in all countries where we operate or start new activities. At the same time, we aim to further consolidate our position as the most successful and high-growth company in our core business.