Company Overview

For more than 100 years, ista’s trusted energy transaction and management services have ensured accurate billing, reduced utility costs and helped businesses and consumers conserve energy resources.

ista North America is part of the world’s largest provider of submetering, utility expense management, and retail energy services. The company serves multifamily, manufactured housing, commercial and retail energy clients throughout the entire process chain, addressing the unmet need for energy cost management expertise with a broad scope of services and proven technology to help customers recover, manage and optimize their utility costs.

Parent company ista has more than 100 years of experience in submetering and utility expense management. The global company operates in 25 countries and services more than 11 million meter points. Corporate headquarters are located in Essen, Germany, and the company employs 4,600 employees worldwide.

Leading-edge technology combined with unmatched industry knowledge fuels ista’s development of highly effective energy usage and cost management solutions. In 2009, ista North America initiated the integration of its innovative, leading-edge E:SO technology platform into all aspects of its operations, and in early 2010 announced it will invest $6.2 million in technology.

E:SO is an innovative technology platform that enables the delivery of customer-centric energy billing and management solutions which help commercial and residential customers reduce their energy costs and carbon footprint. With E:SO, customers have access to their current energy usage data, enabling better budgeting, management and control of their energy and utilities.

In addition to technology, ista North America is known for its high levels of customer service, delivered through regional “pods” that provide a single point of contact for customers. North American headquarters are in Alpharetta, a suburb of Atlanta, GA, and the company has offices strategically located in San Diego, CA; Denver, CO; Houston, TX; and Jacksonville, FL.

A leader in the evolving field of Energy Management Services (EMS), ista has Certified Energy Managers^® in every regional office. This prestigious designation recognizes individuals who have demonstrated high levels of experience, competence, proficiency and ethical fitness in the energy management profession.

Services provided by ista North America vary according to the market segment and include:

Energy Providers – ista provides EDI services for both regulated and restructured gas and electric companies, handling more than six million energy-related financial transactions a month for retailers operating in more than 30 competitive energy markets.

Property Management – ista is a market leader in submetering for property management, including the multifamily, commercial, privatized and manufactured housing markets. Accurate information captured from individual units facilitates appropriate cost allocation and enables sophisticated usage analysis for common areas to identify potential savings, support green initiatives and reduce costs. For commercial properties, ista enables the addition of CAM and other charges into a single energy bill for tenants.

Commercial Energy Users – Comprehensive services from ista allow companies to reduce energy use, contain costs and support green initiatives. Services range from financial consulting and billing reviews; installation and maintenance of automated energy control devices and smart meters; and analysis of energy use and optimization of usage practices. Strong, proven ROI by companies using ista services have resulted in savings ranging from 10 to 40 percent.

Residential Energy Users – With ista, consumers have unmatched control of their energy use and can use that information to reduce their carbon footprint. Sophisticated energy monitoring and metering solutions help identify opportunities to reduce energy use and save money, while real-time monitoring and an online information portal allow immediate measures to be implemented to reduce energy usage.